Payment Terms
Last Updated: September 21, 2026
At Nuesen, we are committed to providing customers with a secure, clear, and reliable checkout experience.
These Payment Terms explain how payments, pricing, billing, payment authorization, refunds, and other payment-related matters are handled for purchases made through nuesen.com.
By placing an order with Nuesen, you agree to these Payment Terms.
1. Accepted Payment Methods
Nuesen accepts the payment methods displayed during checkout.
Available payment methods may vary depending on your device, browser, location, and payment provider.
Payment options may include:
- Major credit cards
- Major debit cards
- Digital wallets
- PayPal, where available
- Shop Pay, where available
- Other payment methods supported by Shopify and our payment providers
Only payment methods displayed during checkout are available for a particular order.
Nuesen does not require customers to make payments through unofficial payment channels.
2. Payment Security
Our online store and checkout are powered by Shopify.
Payments are processed through Shopify and applicable third-party payment providers.
Nuesen generally does not directly receive or store complete credit or debit card numbers.
For your security, please do not send us:
- Complete credit or debit card numbers
- Card security codes
- Banking passwords
- Payment account passwords
- Other sensitive financial credentials
through email, text message, social media, or other unsecured communication methods.
3. Currency
All prices on Nuesen are displayed and charged in U.S. Dollars (USD) unless otherwise clearly stated.
If your bank, card issuer, or payment provider uses another currency, it may apply its own currency conversion rate or additional fees.
Any such charges imposed by your financial institution or payment provider are separate from Nuesen.
4. Pricing
We make reasonable efforts to ensure that product prices displayed on our website are accurate.
The price charged for an item will generally be the price displayed at the time your order is submitted.
Before completing checkout, you will be able to review applicable:
- Product prices
- Quantities
- Discounts
- Shipping charges, if any
- Taxes
- Final order total
All mandatory charges imposed by Nuesen will be disclosed during checkout before you submit your order.
5. Taxes
Applicable sales tax or other legally required taxes may be calculated based on factors including:
- Shipping destination
- Products purchased
- Applicable state or local tax requirements
Any taxes collected by Nuesen will be displayed during checkout before the order is submitted.
6. Shipping Charges
Nuesen currently provides Free Standard Shipping on all orders delivered within the United States.
There is:
- No minimum purchase amount
- No standard shipping fee
If an alternative or expedited shipping option is offered in the future, any applicable shipping charge will be displayed during checkout before payment is completed.
Additional shipping information is provided in our Shipping Policy.
7. Payment Authorization
When you submit an order, your selected payment method may be authorized or charged by the applicable payment provider.
By providing payment information, you confirm that:
- The information you provide is accurate
- You are authorized to use the selected payment method
- You authorize payment for the amount displayed during checkout
Orders generally begin processing after payment has been successfully authorized or confirmed, as applicable.
A successful payment authorization or order confirmation does not necessarily mean that the order has shipped.
8. Order Confirmation
After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.
The order confirmation may include:
- Order number
- Products ordered
- Quantities
- Shipping information
- Payment amount
- Final order total
An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted for fulfillment or shipped.
If you do not receive an order confirmation after completing checkout, please contact:
9. Payment Verification
To help protect customers and prevent unauthorized or fraudulent transactions, certain orders may be subject to payment or security review.
In some cases, we may request additional information reasonably necessary to verify an order.
An order may be delayed, placed on hold, or cancelled for reasons including:
- Payment authorization failure
- Incomplete billing information
- Inaccurate order information
- Suspected fraud
- Suspected unauthorized payment
- Security concerns
- Payment provider restrictions
- Legal or regulatory requirements
If we cancel an order after payment has already been collected, the appropriate refund will be issued to the original payment method.
10. Declined or Failed Payments
If a payment is declined or cannot be completed, the order may not begin processing.
Payment may be declined for reasons including:
- Incorrect payment information
- Incorrect billing address
- Insufficient funds
- Card restrictions
- Payment provider security checks
- Bank authorization requirements
Nuesen may not receive the specific reason why a payment was declined.
If necessary, please contact your bank, card issuer, or payment provider for additional information.
11. Pending Charges and Authorization Holds
Your bank, card issuer, or payment provider may temporarily display a pending transaction or authorization hold after a payment attempt.
A pending authorization does not always mean that a payment has been fully completed.
If an order is cancelled or a payment attempt is unsuccessful, your payment provider may require additional time to release the authorization.
Nuesen does not control the time required by banks or payment providers to release temporary authorization holds.
12. Duplicate or Incorrect Charges
If you believe you were charged incorrectly or see what appears to be a duplicate transaction, please contact:
Please provide:
- Your order number
- Your name
- A brief description of the issue
Do not send complete payment card numbers, security codes, banking passwords, or other sensitive financial information.
Some transactions that appear duplicated may be temporary authorization holds rather than completed charges.
We will review available order and payment information and assist where reasonably possible.
13. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We process orders promptly and cannot guarantee that an order can be changed or cancelled after processing or fulfillment has started.
Once an order has shipped, it generally cannot be cancelled while in transit.
If an eligible cancellation is completed after payment has been collected, the appropriate refund will be issued to the original payment method.
14. Refunds
Refund eligibility and return requirements are governed by our Return & Refund Policy.
Once an eligible return arrives at our return facility, we aim to inspect the item and notify you of the refund decision within 3 business days.
Approved refunds will be issued to the original payment method used for the order.
After we process a refund, please allow approximately 5–10 business days for the funds to appear in your account.
The final posting time depends on your:
- Bank
- Card issuer
- PayPal
- Other payment provider
Nuesen does not charge a restocking fee for eligible returns.
We do not control the time required by banks or payment providers to post a completed refund.
15. Payment Disputes
If you believe a payment is incorrect, unauthorized, duplicated, or otherwise problematic, we encourage you to contact us so we can review the issue.
Please contact:
Nothing in these Payment Terms limits your right to contact your bank, card issuer, payment provider, or applicable consumer protection authority.
16. Unsupported Payment Methods
Unless specifically displayed as an available option during checkout, Nuesen does not accept:
- Cash on delivery
- Personal checks
- Money orders
- Direct bank transfers
- Payments through unofficial channels
Customers should complete payments only through the official checkout process on nuesen.com.
Nuesen will not ask customers to send payment to an unrelated personal account or unofficial payment destination.
17. Changes to These Payment Terms
We may update these Payment Terms from time to time to reflect changes in:
- Payment methods
- Checkout procedures
- Payment providers
- Business practices
- Store policies
- Legal or regulatory requirements
When changes are made, we will update the Last Updated date at the top of this page.
18. Contact Us
If you have questions about payments, billing, charges, refunds, or checkout, please contact us:
Store Name:
Nuesen
Website:
nuesen.com
Email:
support@nuesen.com
Phone:
+1 248-455-6259
Business & Contact Address:
41176 N Woodbury Green Dr
Van Buren Township, MI 48111
United States
Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM ET (Eastern Time)
Sunday: Closed
We normally respond to customer service inquiries within 1–2 business days.
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