Refund policy

Last Updated: September 21, 2026

At Nuesen, we want you to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, incorrect items, and order cancellations are handled for purchases made through https://nuesen.com.

This policy applies to eligible orders delivered within the United States.

1. Return Window

We accept eligible returns within 30 days after delivery.

To qualify for a return, the item must be in substantially the same condition in which it was received.

Returned products should be:

  • Unused
  • Unworn, where applicable
  • Unwashed
  • Unaltered
  • Free from damage caused after delivery
  • Returned with original tags, accessories, and packaging where applicable

Clothing, Dresses & Denim

Clothing must be unworn, unwashed, unaltered, and free from stains, odors, makeup, deodorant marks, or other signs of use.

Shoes

Shoes should be unworn and returned with their original shoe box and packaging when provided.

We recommend trying shoes on a clean indoor surface before deciding whether to keep them.

Handbags & Accessories

Handbags and accessories should be unused and returned with original tags, dust bags, protective materials, and packaging where provided.

Pet Products

Pet products must be unused, clean, and in suitable return condition.

Products that have been used by a pet or show signs of wear, contamination, or damage may not qualify for a voluntary return.

Homeware

Homeware products should be unused, undamaged, and returned with original packaging where applicable.

Returns requested more than 30 days after delivery may not be accepted unless otherwise required by applicable law.

2. How to Start a Return

To request a return, contact us at:

support@nuesen.com

Please include:

  • Your order number
  • The item you wish to return
  • The reason for the return

After receiving your return request, we will provide return instructions and the applicable return address for eligible returns.

Returns must be sent by mail to the return address provided in our return instructions.

Please do not send a return without contacting us first, as the return address may be different from the original shipping address.

3. Return Shipping Costs

For voluntary returns due to reasons such as:

  • Change of mind
  • Incorrect size selection
  • Fit preference
  • Color preference
  • Style preference
  • Other reasons not caused by Nuesen

the customer is responsible for the actual cost of return shipping.

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect
  • Incomplete
  • Materially different from what you ordered

please contact us promptly.

If the issue is confirmed, Nuesen will cover reasonable return shipping costs or provide another appropriate solution.

Original shipping charges, if any, are generally non-refundable for voluntary returns unless the return results from our error or applicable law requires otherwise.

Nuesen does not charge a restocking fee for eligible returns.

We recommend using a trackable shipping method when returning an item.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

If your order arrives damaged, defective, incorrect, or incomplete, please contact:

support@nuesen.com

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs or video where appropriate
  • Photos of the shipping package or label where relevant

After reviewing the request, we may provide an appropriate solution, including:

  • Replacement
  • Refund
  • Other appropriate remedy

If the issue is confirmed to be our responsibility, you will not be responsible for reasonable return shipping costs.

5. Non-Returnable Items

The following items are generally not eligible for voluntary returns:

  • Products that have been worn, used, washed, altered, or damaged after delivery
  • Used pet products
  • Personalized or customized products, if offered
  • Items clearly marked Final Sale or Non-Returnable before purchase

For hygiene or safety reasons, certain products may have additional return restrictions where clearly disclosed on the applicable product page before purchase.

These restrictions do not limit any rights you may have regarding defective, damaged, incorrect, or misdescribed products under applicable law.

6. Refunds

Once an eligible return arrives at our return facility, we aim to inspect the item and notify you of the refund decision within 3 business days.

If your refund is approved, it will be issued to the original payment method used for the order.

After we process your refund, please allow approximately 5–10 business days for the funds to appear in your account.

The final posting time depends on your:

  • Bank
  • Card issuer
  • PayPal
  • Other payment provider

Nuesen does not charge a restocking fee for eligible returns.

We do not control the time required by banks or payment providers to post a completed refund after it has been submitted.

7. Exchanges

If you need a different size, color, style, or product, please contact:

support@nuesen.com

Depending on product availability, we may provide exchange instructions or ask you to return the original item and place a new order.

All exchanges are subject to availability.

8. Order Cancellations and Changes

If you need to cancel or change an order, please contact us as soon as possible at:

support@nuesen.com

We process orders promptly and cannot guarantee that an order can be changed or cancelled after processing or fulfillment has started.

Once an order has shipped, it generally cannot be cancelled while in transit.

After delivery, eligible products may be returned according to this policy.

9. Refused or Undeliverable Packages

A package may be returned if:

  • The shipping address is incorrect or incomplete
  • Delivery is refused
  • The package is not collected
  • The carrier cannot complete delivery

If a package is returned, we may contact you regarding reshipment, refund, or another appropriate resolution.

Where permitted by applicable law, customers may be responsible for reasonable reshipping costs when delivery failed because of incorrect customer-provided information or refusal to accept delivery.

If the delivery problem was caused by Nuesen or a carrier acting on our behalf, the customer will not be responsible for additional shipping costs.

10. Contact Us

For questions about returns, refunds, exchanges, cancellations, or damaged products, please contact us:

Store Name:
Nuesen

Website:
https://nuesen.com

Email:
support@nuesen.com

Phone:
+1 248-455-6259

Business & Contact Address:
41176 N Woodbury Green Dr
Van Buren Township, MI 48111
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM ET (Eastern Time)
Sunday: Closed

We normally respond to customer service inquiries within 1–2 business days.