Shipping policy

Last Updated: September 21, 2026

At Nuesen, we aim to provide customers with clear and reliable shipping information.

This Shipping Policy explains our shipping destinations, shipping origin, order processing times, shipping costs, estimated delivery times, tracking, address requirements, delayed shipments, lost packages, and other delivery-related matters for purchases made through nuesen.com.

This policy applies to orders delivered within the United States.

1. Shipping Destinations

Nuesen currently ships orders within the United States only.

We do not currently offer international shipping.

Certain addresses or locations may be subject to carrier restrictions or limited delivery availability.

If we are unable to deliver an order to the address provided, we will contact you where reasonably possible.

2. Shipping Origin

All Nuesen orders are shipped from the United States.

Depending on inventory availability and fulfillment operations, orders may be dispatched from different fulfillment locations within the United States.

Regardless of the fulfillment location, orders are processed and shipped according to the processing and delivery timeframes stated in this Shipping Policy.

3. Order Processing Time

Orders are normally processed within:

1–3 business days

after payment has been successfully authorized or confirmed.

Business days generally mean Monday through Friday, excluding U.S. public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

Processing time is separate from shipping transit time.

During periods of unusually high order volume, public holidays, severe weather, or other operational disruptions, processing may take longer than usual.

4. Shipping Costs

Nuesen provides Free Standard Shipping on all orders shipped within the United States.

There is:

• No minimum purchase amount
• No standard shipping fee

Customers will not be charged for Standard Shipping on U.S. orders.

If an alternative or expedited shipping method is offered in the future, any applicable charge will be clearly displayed during checkout before the order is completed.

5. Estimated Delivery Time

Our standard delivery timeframe is:

Order Processing Time: 1–3 business days

Shipping Transit Time: 5–10 business days

Estimated Total Delivery Time: 6–13 business days

Shipping transit time begins after the order has been processed and transferred to the carrier.

Delivery dates are estimates and are not guaranteed.

Actual delivery times may vary due to factors including:

• Shipping destination
• Carrier operations
• Severe weather
• Public holidays
• Transportation disruptions
• High shipping volume
• Incorrect or incomplete addresses
• Other circumstances outside our reasonable control

6. Order Confirmation

After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.

Please review your order information carefully.

If you notice an error in your shipping address or other order information, contact us as soon as possible at:

support@nuesen.com

We cannot guarantee that changes can be made after order processing or fulfillment has started.

7. Shipping Confirmation and Tracking

Once your order has shipped, tracking information may be provided by email or through the order information available on our website.

Tracking information may take some time to update after the carrier receives the package.

If tracking does not update immediately, please allow additional time for the carrier's tracking system to refresh.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify the following information before completing checkout:

• Recipient name
• Street address
• Apartment, suite, or unit number where applicable
• City
• State
• ZIP code
• Contact information

Nuesen is not responsible for delivery delays caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error before your order has shipped, please contact us as soon as possible.

We cannot guarantee that shipping information can be changed after fulfillment has started.

9. Delayed Shipments

Although we aim to deliver orders within the estimated 6–13 business day total delivery timeframe, occasional delays may occur.

Possible causes include:

• Severe weather
• Carrier delays
• Public holidays
• Transportation disruptions
• High shipping volume
• Delivery restrictions
• Incorrect shipping information
• Operational disruptions

If your order is significantly delayed, please contact:

support@nuesen.com

Please include your order number and tracking information, if available.

We will review the available shipment information and assist where reasonably possible.

10. Lost Packages

If your package appears to be lost in transit, please contact:

support@nuesen.com

Please provide:

• Your order number
• Tracking number, if available
• Shipping address
• A brief description of the issue

We may review the tracking information and work with the applicable carrier to investigate the shipment.

If a package is confirmed lost and the issue was not caused by incorrect customer-provided information, we will provide an appropriate resolution, which may include a replacement or refund.

11. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:

• Around the delivery location
• With household members
• With neighbors
• With building management or reception
• Secure delivery areas
• The carrier's delivery information

If you are still unable to locate the package, please contact:

support@nuesen.com

We will review the available shipment information and assist where reasonably possible.

12. Refused or Undeliverable Packages

A package may be returned if:

• The shipping address is incorrect or incomplete
• Delivery is refused
• The package is not collected
• The carrier cannot complete delivery
• The recipient is unavailable after applicable delivery attempts

If a package is returned, we may contact you regarding reshipment, refund, or another appropriate resolution.

Where permitted by applicable law, customers may be responsible for reasonable reshipping costs if delivery failed because of incorrect customer-provided information or refusal to accept delivery.

If the delivery issue was caused by Nuesen or a carrier acting on our behalf, the customer will not be responsible for additional shipping costs.

13. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

• Damaged
• Defective
• Incorrect
• Incomplete
• Materially different from what you ordered

please contact us promptly at:

support@nuesen.com

Please include:

• Your order number
• A description of the issue
• Clear photos or video where appropriate
• Photos of the shipping package or label where relevant

If the issue is confirmed to be our responsibility, we will provide an appropriate solution in accordance with our Return & Refund Policy.

Customers will not be responsible for reasonable return shipping costs when the issue is confirmed to have been caused by Nuesen.

14. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

support@nuesen.com

We process orders promptly and cannot guarantee that an order can be changed or cancelled after processing or fulfillment has started.

Once an order has shipped, it generally cannot be cancelled while in transit.

After delivery, eligible products may be returned according to our Return & Refund Policy.

15. Shipping Restrictions

Certain destinations may be subject to shipping restrictions imposed by carriers, applicable law, or operational limitations.

If we are unable to ship an order to the address provided, we may contact you for additional information or cancel the affected order.

If payment has already been collected for an order that cannot be shipped, the applicable refund will be issued to the original payment method.

16. Contact Us

If you have questions about shipping, delivery, tracking, delayed packages, lost shipments, or other shipping-related matters, please contact us:

Store Name:
Nuesen

Website:
nuesen.com

Email:
support@nuesen.com

Phone:
+1 248-455-6259

Business & Contact Address:
41176 N Woodbury Green Dr
Van Buren Township, MI 48111
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM ET (Eastern Time)
Sunday: Closed

We normally respond to customer service inquiries within 1–2 business days.